Clarity: Process does not auto-start when a new idea is created via XOG.

Article Id: 51814
Status: Published
Updated On: 14-02-2018 07:01
Legacy Id: TEC521711
Products:
CA Identity Manager , CA Identity Governance , CA Identity Portal , STARTER PACK-CLARITY PPM
Issue/Introduction:

Description

DETAILS:
Idea process does not auto-start on create when you XOG write a new idea on Clarity 12.0.5 or 12.0.6.

STEPS TO REPRODUCE:

  1. Create a simple process that auto-starts on create of an idea.
  2. Test the process to make sure that it works when you create an idea via the UI.
  3. XOG write a new idea into Clarity.

EXPECTED RESULT: The process you created will; auto-start.
ACTUAL RESULT: The process does not auto-start. No event is raised when the idea is xogged into Clarity.

TECHNICAL DETAILS:
No event is raised on the events tab.
This works on Clarity 12.0 base through 12.0.3. 12.0.4; has not been tested yet.

Solution

WORKAROUND:
Run the process on-demand.

STATUS/RESOLUTION:
Resolved in Clarity 12.1.1

KEYWORDS: CLARITYKB, process, bpm, autostart, xog, idea, CLRT-53936, clarity12resolved, clarity1211resolved.

Environment:

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: