Unable to login to SPECTRUM eHealth integration after running nhWebSso command

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

Unable to login to SPECTRUM eHealth integration after running nhWebSso command

Environment

Release: Any version of Spectrum integrated with eHealth
Component:

Cause

Possible root cause was the -disableFallback option was used when running nhWebSso

Resolution

When using the command nhWebSso to enable Single Sign On on the eHealth server, do not use the option -disableFallback.

Using the option -disableFallback  will actually disable the Single Sign On capability. . Run the command with the default options and authentication should complete successfully.

The syntax of the command should be:

nhWebSso -hostname <hostname> -idleTimeout 10

Additional Information

Please reference the "How to Enable One-way Authentication from CA Spectrum to CA eHealth" section of the documentation for more information.