When we connect a RC Viewer of version r12.9 FP1 or later to an older version of RC Host machine, then the clipboard actions are disabled

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Article ID: 5178

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Using RC Viewer of version 14.0 and trying Remote control of 12.9 or lower RC Host machine's, then the clipboard actions are disabled .

<Please see attached file for image>

copy clipboard actions.jpg

 

Environment

ITCM 12.9 or 14.0 Remote control Viewer. ITCM 12.8 or lower Version Host.

Resolution

Please open a support ticket and request T5SM105.

Note : The above fix is for ITCM 14.0 . Please mention your RC Viewer version while opening a issue.

Attachments

1558707072653000005178_sktwi1f5rjvs16qjz.jpeg get_app