SPECTRUM"s Network Configuration Manager (NCM) fails with the following error when trying to capture a configuration from a device: Could not connect to the ncmservice. (Legacy KB ID CNC TS30800)

Products

• CA Spectrum

Issue/Introduction

The attributes that SPECTRUM captures on the physical device contained special characters (ie. %, & , umlaut, etc), which causes the problem.  Remove the special characters from the entries on the device and the capture will be successful.

Related Issues/Questions:
SPECTRUM's Network Configuration Manager (NCM) fails with the following error when trying to capture a configuration from a device:  Could not connect to the ncmservice.
Service 'spectrum01/ScmService ' didn't exist
Attempting to bind 'spectrum01/ScmService'
Configuration Manager - Capture failed for host running configuration file from device "X" of type Rtr_Cisco on landscape "X" initiated by user spectrum. Specific error: Could not connect to the
ncmservice:  System exception: 1330446337 1  minor code 1330446337 spectrum
failure to connect to NCMService

Problem Environment:
swbug021994
SPECTRUM 9.0 Apps

Causes of this problem:
The issue is due to special characters on the device.


(Legacy KB ID CNC TS30800 )

Environment

Release: SPPREM05900-9.1-Spectrum-Infrastructure Manager-Premium Suite
Component: