SPECTRUM Network Configuration Manager (NCM) capture fails with error: "Could not connect to the ncmservice"
Article ID: 51777
Updated On:
Products
Issue/Introduction
Spectrum NCM fails with the following error when trying to capture a configuration from a device:
Could not connect to the ncmservice.
Service 'spectrum01/ScmService ' didn't exist
Attempting to bind 'spectrum01/ScmService'
Configuration Manager - Capture failed for host running configuration file from device "X" of type Rtr_Cisco on landscape "X" initiated by user spectrum. Specific error: Could not connect to the ncmservice: System exception: 1330446337 1 minor code 1330446337 spectrum
failure to connect to NCMService
Environment
DX NetOps Spectrum all releases
Cause
The attributes that SPECTRUM captures on the physical device contained special characters (ie. %, & , umlaut, etc), which causes the problem.
Resolution
The issue is due to special characters (ie. %, & , umlaut, etc) on the device. Remove the special characters from the entries on the device and the capture will be successful.
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