Is it possible to directly upgrade the Enterprise Manager/Domain Manager from version 11.2 C3 to ITCM version 12.0 SP1?
Article ID: 51765
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Server Automation
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Upgrading directly from version 11.2 C3 to ITCM R12 SP1 is not supported.
There are two options:
- Upgrade first to DSM R11.2 SP4 and then upgrade to ITCM R12 SP1.
- Upgrade first to ITCM R12 and then upgrade to ITCM R12 SP1.
Please refer page 27 of "CA ITCM r12 SP1 Release Notes and Known Issues" document on the product DVD for more info.
Release: UASIT.99000-11.2-Asset Intelligence