Is it possible to directly upgrade the Enterprise Manager/Domain Manager from version 11.2 C3 to ITCM version 12.0 SP1?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Solution

Upgrading directly from version 11.2 C3 to ITCM R12 SP1 is not supported.

There are two options:

• Upgrade first to DSM R11.2 SP4 and then upgrade to ITCM R12 SP1.

(OR)

• Upgrade first to ITCM R12 and then upgrade to ITCM R12 SP1.

Please refer page 27 of "CA ITCM r12 SP1 Release Notes and Known Issues" document on the product DVD for more info.

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: