Spectrum Connector Upgrade to .238 Fails: OneClick server not reachable

Article Id: 5176

Status: Published

Updated On: 14-02-2018 08:11

Legacy Id: TEC1444916

Products:

CA Spectrum - OneClick CA Spectrum - Reporting CA Spectrum - Integrations CA Spectrum - Alarms & Event Management

Issue/Introduction:

Spectrum Connector upgrade to connector version 2.0.0.212 to 2.0.0.238, will fail with error:

Configured OneClick server is not reachable.

The servers connect to oneclick via ssl

Environment:

Windows

Resolution:

You will need to add sslProtocol=" to the existing spectrumim.xml file.

Follow the below instructions:

1. Go C:\Program Files (x86)\CA\SOI\resources\Configurations. You can make a backup of spectrumim.xml.

2. Open spectrumim.xml and go to the ConnectInfo tag in this file. Add sslProctocol=" in this tag.

3. Run the .238 installer