Live Reporting does not work (Legacy KB ID CNC TS33139 )

Products

• EHEALTH
• CA eHealth

Issue/Introduction

CA is currently investigating this issue. At this time, there is a known workaround:

If having trouble loading Live Reporting, check the java console. If you see an error that it can't load MainApplet, try the following workarounds:

1) Use a JVM that is earlier than 1.6.10.

2) Use FireFox instead of IE.

3) Don't use an auto proxy configuration script that contains calls to isInNet.

*The isInNet function is returning false in many cases where it should be returning true. This means that requests to local systems would incorrectly go through the proxy. When the url doesn't contain the domain name, our proxy was prepending a "www." and appending a ".com" to the hostname which is also wrong.

4) In the Java control panel, switch to using an explicit proxy  rather than an auto proxy configuration.

5) In our case, switching to a Fully Qualified Domain Name in the URL of the browser helped because the proxy didn't redirect the url.

Related Issues/Questions:
Live Reporting does not work
java error returned when launching Live Reporting

Problem Environment:
Internet Explorer
Java 1.6.10 or newer
eHealth 6.1
eHealth 6.2
Problem Ticket: PRD00040388

Causes of this problem:
The cause is that there were changes made to Java, starting with version 1.6.0_10 which affects the Live Reporting functionality in eHealth.

Additional Information:
The Live Reporting interface is unable to come up when connecting to eHealth from a Windows client machine with Java 1.6.0_10 or newer, using Internet Explorer. Trying to display the Live Reporting tab generates the following error when starting the applet:

load: class com.ca.chart.MainApplet.class not found.
java.lang.ClassNotFoundException: com.ca.chart.MainApplet.class
 at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
 at java.lang.ClassLoader.loadClass(Unknown Source)
 at java.lang.ClassLoader.loadClass(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
 at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)
 at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed:http://txz1/web/com/ca/chart/MainApplet/class.class
 at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)
 at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)
 at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 ... 7 more
Exception: java.lang.ClassNotFoundException: com.ca.chart.MainApplet.class

(Legacy KB ID CNC TS33139 )

Environment

Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements
Component: