Avalability Showing more then 100%

Products

• CA eHealth

Issue/Introduction

Availability Showing >100% in TOPN reports

Environment

CONFIGURATION: 6.3.2.12 eHealth LINUX

Cause

("Warning: VKTM detected a time drift"  in the oracle log)

found some negative values in nhExportData 
genericUserPartition	MNDCENRMYSC12P.cidr.gov.in-1691-SH-/dev/shm	0	0	19/12/2016 01:56:20 AM	-2147483648	100 
genericSysPartition	MNDCENRMYSC12P.cidr.gov.in-1691-SH-/	0	0	19/12/2016 01:56:20 AM	-2147483648	100 
systemCpu	MNDCENRMYSC12P.cidr.gov.in-1691-SH-Cpu-15	0	0	19/12/2016 01:56:20 AM	-2147483648	100 
please use following command to check the statistics data and time value in database?
Example :
nhExportData -subjName "MNDCENRMYSC12P.cidr.gov.in-1691-SH" -subjType element -fromDate start date -fromTime start time -toDate end date -toTime end time -vars availability -outFile


In /var/log/messages -- 
ntpdate[6449]: step time server 10.5.80.24 offset -86607.176582 sec   

Resolution

Dec 19 10:20:44 HBDCEMSEHDDR08 nails-ods[16175]: stat failed  - 2 No such file or directory
Dec 20 00:00:01 HBDCEMSEHDDR08 [CMA]: Logger failed to open catalog file
Dec 19 01:43:10 HBDCEMSEHDDR08 ntpdate[6449]: step time server 10.5.80.24 offset -86607.176582 sec
Dec 19 03:00:00 HBDCEMSEHDDR08 [CMA]: Logger failed to open catalog file
Dec 19 03:02:22 HBDCEMSEHDDR08 nailslogd[2009]: (nailsd,2007) T0 Failed to open /var/opt/NAI/LinuxShield/dev/ls0 No such file or directory(2)
Dec 19 03:02:22 HBDCEMSEHDDR08 nailslogd[2009]: (nailsd,2007) T0 Failed to attach to LinuxShield OAS kernel module (/var/opt/NAI/LinuxShield/dev/ls0) - On-access scanning will not function. If the kernel on this host has been updated then a later LinuxShield OAS kernel module may be required. Please refer to the Installation Guide for details how to update LinuxShield kernel modules.
Dec 19 05:00:01 HBDCEMSEHDDR08 [CMA]: Logger failed to open catalog file
Dec 20 00:00:00 HBDCEMSEHDDR08 [CMA]: Logger failed to open catalog file

Time Drift happened 

ntpdate[6449]: step time server 10.5.80.24 offset -86607.176582 sec

If you change the time, or timezone, on a machine backwards, this will have negative effects on the operation of eHealth. The result will affect the poller operation such that it will not be able to insert data into the database