Modify the user's permissions via the eHealth administration web interface to include permissions to view 'Event Source' elements.Verify trap source is configured with the correct trap destinationVerify the UDP packets are successfully crossing the network segmentVerify TrapEXPLODER is receiving the trapsVerify TrapEXPLODER is correctly configured to forward the traps to the eHealth systemVerify Live Exceptions engine is receiving the trapsEnsure there is a rule set configured to receive the traps
'Event source' traps not appearing in Live Exceptions browser
Trap(s) sent by outside source ( event source ) do not appear in the Live Exceptions browser
Causes of this problem:
The user launching the LE browser does not have permissions to view the 'Event Source' technology.
(Legacy KB ID CNC TS8724 )
Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements