Modify the user's permissions via the eHealth administration web interface to include permissions to view 'Event Source' elements.
Verify trap source is configured with the correct trap destination
Verify the UDP packets are successfully crossing the network segment
Verify TrapEXPLODER is receiving the traps
Verify TrapEXPLODER is correctly configured to forward the traps to the eHealth system
Verify Live Exceptions engine is receiving the traps
Ensure there is a rule set configured to receive the traps
'Event source' traps not appearing in Live Exceptions browser
Trap(s) sent by outside source ( event source ) do not appear in the Live Exceptions browser
Causes of this problem:
The user launching the LE browser does not have permissions to view the 'Event Source' technology.
(Legacy KB ID CNC TS8724 )
Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements