NRI fails during collection with, "Error Occurred during upload of inventory report! Please check your internet connection and retry the scan."

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Article ID: 51701

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

NRI fails to upload discovered inventory from the target machine. This error occurs after selecting either "Basic Scan", "Advanced Inventory Scan", or "Register Asset". The scan runs and looks normal, but fails upon completion while trying to upload the inventory to the manager.

<Please see attached file for image>

Figure 1

Solution:

Make sure the "NRIReceivedReports" folder exists in the root of the DSM directory on the Domain Manager.

If it does not exist, create it under the DSM folder. (Default - ..\Program Files\CA\DSM\NRIReceivedReports)

This folder must be fully accessible by the Internet Guest Account as shown in the screen shot below.

<Please see attached file for image>

Figure 2

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component:

Attachments

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