NRI fails during collection with, "Error Occurred during upload of inventory report! Please check your internet connection and retry the scan."

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

NRI fails to upload discovered inventory from the target machine. This error occurs after selecting either "Basic Scan", "Advanced Inventory Scan", or "Register Asset". The scan runs and looks normal, but fails upon completion while trying to upload the inventory to the manager.

<Please see attached file for image>

Solution:

Make sure the "NRIReceivedReports" folder exists in the root of the DSM directory on the Domain Manager.

If it does not exist, create it under the DSM folder. (Default - ..\Program Files\CA\DSM\NRIReceivedReports)

This folder must be fully accessible by the Internet Guest Account as shown in the screen shot below.

<Please see attached file for image>

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: