Description:
I've tried to integrate the EEM authentication with the CA Service Desk Manager on the same box. The EEM does not linked the external LDAP server like Active Directory. I am trying to use the EEM only and the user information will be stored to the MDB.
However, when we run pdm_ldap_test, ldap_bind() reports the following, ERROR(Server down) as follows:
C:\>pdm_ldap_test Starting pdm_ldap_test... LDAP Directory Type : etrust Service Desk Platform : windows Search Base : cn=Users,cn=Entities,cn=iTechPoz Search Filter : (objectClass=pozObject) Administrator Username : Administrator Password : ********** LDAP Host : <specific hostname> LDAP Port : 1684 ldap_bind() ERROR(Server down)
How do I resolve this?
Solution:
Please set the 'localhost', not a specific hostname to the 'LDAP Host' option in the Administration tab --> Options Manager --> LDAP in this situation.
<Please see attached file for image>
After setting the configuration, you can run the pdm_ldap_test command without any problems as follows:
C:\ >pdm_ldap_test Starting pdm_ldap_test... LDAP Directory Type : etrust Service Desk Platform : windows Search Base : cn=Users,cn=Entities,cn=iTechPoz Search Filter : (objectClass=pozObject) Administrator Username : Administrator Password : ********** LDAP Host : localhost LDAP Port : 1684 LDAP API Version : 3 LDAP Page 1: 2 records found... DN: cn=ServiceDesk,cn=Users,cn=Entities,cn=iTechPoz DN: cn=Administrator,cn=Users,cn=Entities,cn=iTechPoz 2 Total LDAP records found...