Clarity: When Submitting Action Item Status Changes at Project>Collaboration tab I receive an Error 401 Unauthorized notice

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Article ID: 51680

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

Details:

When a resource goes to the project > collaboration > action items tab and changes the action item status and submits, he receives an error 401: unauthorised.

Even though this error is received, the action item status changes correctly.

Steps to Reproduce

  1. Created a resource with minimum rights.

  2. Assign the resource to a project.

  3. Create an action item and assign it to resource.

  4. Login as your resource > Open your project > Click on the Collaboration tab and then Action Items > drill into action item.

  5. Change the status and submit.

Expected Result: The action item is submitted successfully.

Actual Result: You see the following error:

Error 401-Unauthorized. You are not authorized to view the page. If you are sure you have access, try logging in again or contact your system administrator.

Solution:

WORKAROUND:

  1. Approve the action item via the overview page or the Organizer, the action items are approved without error
  2. Give the resource the Project - Edit - Management - All right

STATUS/RESOLUTION:
Resolved in Clarity 12.1.1

Keywords: CLARITYKB, CLRT-29378, clarity12resolved, clarity1211resolved, Action Item, Error 401-U.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component:
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