When clicking on an attachment link, such as a file attached to a KB document, a browser prompt appears with the message "Do you want to save UploadServlet", instead of "Do you want to save [filename]". If "UploadServlet" is saved, it cannot be opened, and the intended file is not accessible.
As noted in the Certification Matrix documentation for SDM 12.6, 12.7, and 12.9, IE11 requires additional configuration to work properly with SDM. This is due to how IE11 handles older websites and protocols.
This issue occurs in Service Desk Manager versions 12.6, 12.7, and 12.9 when using Internet Explorer 11.SDM 14.1 and newer are not affected by this issue and are fully compatible with IE11.
On each affected PC, perform the following steps. You may require local administrative access to perform some of these functions.
Note: If many PCs in your organization are affected, it may be easier for a network administrator to manage these settings at a higher level with Group Policies.
This issue may also manifest in SDM versions earlier than 12.6, though versions earlier than 12.6 are not certified for use with IE11.
Links to the Certification Matrices for SDM 12.6, 12.7, and 12.9 are provided below.