Affects: Clarity On-Demand Spring 2010 and CA Business Intelligence (CABI) 3.0.
"An error has occurred: Could not find the document." error displayed on running report from clarity by admin user after running the same by a user added to CA-PPM-Reporting-User group.
Steps to Reproduce:
Expected: Report displayed properly with related information.
Actual: An error is generated in the report pop-up window: 'An error has occurred: Could not find document'.
InfoView is not able to switch login during the same browser session. In one browser instance, the 'admin' user is logged into InfoView while the 'user1' is logged into Clarity and the pop-up report viewer is taking the 'admin' InfoView user instance as precedence. The 'admin' user should log out of the Business Objects InfoView session and close the browser. The other user will now be able to generate the report as expected.
This issue is logged as CLRT-54782 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Technical Support.
Keywords: CLARITYKB, CLRT-54782, clarity12open, clarityODopen, bo, cabi, reporting, reports, session.