Clarity: Business Objects error generated when user is added to CA-PPM-Reporting-User group


Article ID: 51669


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise



Affects: Clarity On-Demand Spring 2010 and CA Business Intelligence (CABI) 3.0.

"An error has occurred: Could not find the document." error displayed on running report from clarity by admin user after running the same by a user added to CA-PPM-Reporting-User group.

Steps to Reproduce:

  1. Import a BIAR file using import Business Objects wizard.

  2. Create 'user1' & 'admin1' users in Business Objects and attach them with group 'CA-PPM-Reporting-User' & 'CA-PPM-Reporting-Admin-User' respectively.

  3. Open the 'My Inbox' link, click on 'New' button and select 'Web Intelligence Document' to create a new WEBI document.

  4. In the next page, click on 'Timesheets - Oracle'.

  5. Click on "OBS" class and add all objects to 'Result Objects' pane.

  6. Save the report as "Test_TS_OBS".

  7. Login to Clarity with 'admin' user and create new users with same username as in #2 ('user1' and 'admin1').

  8. Assign all global rights to 'user1' & 'admin1'.

  9. Create a report with name as in step #6.

  10. Logoff and login to Clarity as 'user1'

  11. Navigate to Reports and Jobs and run "Test_TS_OBS" report.
    Verify that results are displayed properly with related information.

  12. Logoff and login to Clarity as 'admin1'.

  13. Navigate to Reports and Jobs and run "Test_TS_OBS" report.

Expected: Report displayed properly with related information.

Actual: An error is generated in the report pop-up window: 'An error has occurred: Could not find document'.



InfoView is not able to switch login during the same browser session. In one browser instance, the 'admin' user is logged into InfoView while the 'user1' is logged into Clarity and the pop-up report viewer is taking the 'admin' InfoView user instance as precedence. The 'admin' user should log out of the Business Objects InfoView session and close the browser. The other user will now be able to generate the report as expected.


This issue is logged as CLRT-54782 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Technical Support.

Keywords: CLARITYKB, CLRT-54782, clarity12open, clarityODopen, bo, cabi, reporting, reports, session.


Component: STUDIO