Clarity: When opening a project in MSP from Clarity, or when double-clicking on the MSPAdd2k.mpp file and then clicking Enable, we receive the error "Error accessing file. Network connection may have been lost."

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Article ID: 51667

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

This error can happen when the MSP global.mpt file has become corrupt.

Solution:

To resolve the issue:

  1. Close MSP.
  2. Delete the global.mpt file under Documents and Settings\username\Application Data\Microsoft\MS Project\ (if you find more then one copy delete them all).
  3. Open MSP and then close MSP Double-click on MSPAdd2k.mpp.
  4. Click on Enable.

Note: Do not delete the global.mpt file located under the folder where MS Project is installed.

Keywords: ClarityKB, MSP, Microsoft Project, MSPAdd2k.mpp, Global.mpt, MSP.

Environment

Release: NCSVCS05900-8.1-Clarity-Service Connect-for MS-SQL
Component: