Unable to access login screen of the eHealth web user interface (Legacy KB ID CNC TS79 )

Products

• CA eHealth

Issue/Introduction

Regenerate the httpd.conf file ensuring the value used for $NH_HOME does not include the trailing / character. Manually specify the $NH_HOME value rather then using the contents of the variable when running the above procedure. This will correctly regenerate the httpd.conf file excluding the trailing / in the $NH_HOME value

Related Issues/Questions:
Unable to access login screen of the eHealth web user interface
error occurs after clicking Continue button
Error: "unauthorized access"
httpd.conf missing ServerName field
Paths listed in httpd.conf show too many slashes in fields: ServerRoot "D:/nethealth//web"
Unable to login to the web browser
Error: "Unauthorized access attempted"

Problem Environment:
Microsoft Windows
eHealth

Causes of this problem:
The cause of this problem is that the paths listed in the httpd.conf file include a trailing slash in the $NH_HOME value
        ServerRoot "D:/nethealth//web".

The extra slash in the path names is added in because a slash was appended to the $NH_HOME environment variable during installation.

If $NH_HOME is set to /opt/nethealth/, the extra / will be added into the httpd.conf paths. If $NH_HOME is set to /opt/nethealth, there will not be a problem with the paths in the httpd.conf.


(Legacy KB ID CNC TS79 )

Environment

Release: ADVEVS99000-6-AdvantEDGE View standalone
Component: