Clarity: When running reports (Business Objects) from Clarity and click on print button on report it opens a blank window. This window doesn't give any option to print report.

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Article ID: 51664

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Service Desk Manager Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

Steps to Reproduce:

  1. Log into Clarity.

  2. Click Reports and Jobs link.

  3. Run an immediate report and wait for the report to be created on the screen.

  4. Click the Print icon.

Expected: A new window opens that contains print Page Range options.

Actual: A new window opens but is blank

Solution:

The Crystal Report Viewer ActiveX must be installed on PCs that don't have ADMIN rights.
The end-user can request it from their company software catalog to download the package.

Environment

Release:
Component: PPMENV