Clarity: Read Only and Enter Once attributes are changed after a gel-script process that updates the same attribute runs.

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description

DETAILS:

If you update a read-only or enter once attribute via a gel script in a process that autostarts on create, create a new instance of the object and click Save, and then click Save again, the change made by the process will be overwritten.

STEPS TO REPRODUCE:

1. Create a custom object. I called mine "My Test Object" with id "mto".

• Check the Event Enabled box and click Save.

• Click on Attributes.

• Create a String attribute with a default value and Maximum size 200. I called mine "Test Attribute" with id "ta" and used "Not Applicable" as my default value.

• Mark it Read-Only.

• Save your attribute.

• Add the attribute you created to the General - Layout: Edit view.

• Create a process on your custom object that auto-starts on create with a single step that contains a custom script that updates the attribute you created to something other than your default value. I used "Instance Created". I have attached the gel script I used for your convenience.

• Create an instance of your object. When you have entered the required information, click the Submit button.
  NOTE: The attribute you created has been successfully updated to the value you chose in your Gel Script.

• Create a second instance of your object. When you have entered the required information, click the Save button.

• Click the refresh button.
  NOTE: The attribute you created has been successfully updated to the value you chose in your Gel Script.

• Create a third instance of your object. When you have entered the required information, click the Save button.

• Once the Edit Screen draws and your process has completed, check the odf_ca table for your custom object.
  NOTE: The attribute you created has been successfully updated to the value you chose in your Gel Script.

• Click the Save button on the Edit Screen.

• Check the screen.
  NOTE: It still shows the default value.

• Check the odf_ca table for your object.
  NOTE: The value for the attribute you created has been changed back to the default value

• Repeat steps one through 16. This time, do not mark the attribute read-only. Instead, after adding the attribute to the Edit: Layout view, click on fields and change your attribute to Enter Once.

EXPECTED RESULTS: The value should not be overwritten when you click on save.

ACTUAL RESULTS: The value is overwritten when you click on Save.

Solution

WORKAROUNDS:

Hit refresh instead of Save when you see the Edit screen.

STATUS/RESOLUTION:

This issue has been documented as CLRT-50827 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Technical Support.

KEYWORDS: custom Object, CLRT-50827, read-only attribute, enter once attribute, GEL script, process, bpm, clarity12open

Environment

Release: NCSVCS05900-8.1-Clarity-Service Connect-for MS-SQL
Component: