OWB: When you start Open Workbench you get the following error: exception unknown software exception (oxe06d7363) occurred in the application at location 0x7c812afb.

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

When you start Open Workbench you get the following error: exception unknown software exception (oxe06d7363) occurred in the application at location 0x7c812afb.

When you click OK or Cancel OWB closes.

The OWBConsole gives an error similar to this:

ABTError: 
    com.abtcorp.api.local.ABTDriverLocalShim 
    doActualDriverCall 
    An unexpected exception was caught 
    Error info:no sljava in java.library.path 
    java.lang.UnsatisfiedLinkError: no sljava in java.library.path 
          at java.lang.ClassLoader.loadLibrary(Unknown Source) 
          at java.lang.Runtime.loadLibrary0(Unknown Source) 
          at java.lang.System.loadLibrary(Unknown Source) 

Solution:

Search for the file accessibility.properties under the Java lib folder.

If you find the file open it with Notepad and comment out the following line:

assistive_technologies=com.sun.java.accessibility.AccessBridge by adding a # in front of it. Save the file and OWB should load now.

Keywords: CLARITYKB, OWB, Launch, Error, unknown software exception.

Environment

Release:
Component: PROJECTS