What is the situation in which the below message is recorded in the Service Desk's stdlog?
04/23 00:11:04.22 <servername> web:local 1424 ERROR freeaccess.spl 15676 Record has changed beneath us. Can't do update: request # 26 object='cr' persid='cr:400001' common name='26' original timestamp=04/22/2010 23:48:46 record's timestamp=04/23/2010 00:10:49 user that got error='ServiceDesk'
This error message is not a bug. This is by design. This message appears in the stdlog when below steps are performed by the users.