Spectrum devices go into suppressed state but there are no suppressed alarms

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Article ID: 51588

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Updated On:

Products

CA Spectrum RLX TSO

Issue/Introduction

Spectrum devices go into suppressed state but there are no suppressed alarms

Cause

Suppressed alarms are hidden by default

Environment

Release: Any
Component:

Resolution

1. Log into OneClick as an ADMIN user

2. Find and select the VNM model

3. Click on the Information tab in the Component Detail panel

4. Find and expand the Alarm Management subview

5. Set "Disable Suppressed Alarms" to No

6. Set your alarm filter to display suppressed alarms

7. Set the table preferences in the Explorer tab of the Navigation panel to display the suppressed alarm count

Additional Information

Please take note that setting "Disable Suppressed Alarms" to No can have massive performance implications to tomcat.  The reason is that when a device loses contact Spectrum puts all child models in a suppressed state. If the device has over 1000 interfaces, this will automatically generate 1000 suppressed alarms.