Error in the app-niku.log "...[CA Clarity][Oracle JDBC Driver][Oracle]ORA-00600: internal error code, arguments: [qertbFetchByRowID], [], [], [], [], [], [], []..."

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Article ID: 51539

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Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

When error in the app-niku.log appears:

 "[CA Clarity][Oracle JDBC Driver][Oracle]ORA-00600:  internal error code, argum [qertbFetchByRowID], [], [], [], [], [], [], []"

It will display the following error in Clarity UI:

"Oracle data too large error. Action: Reduce the number of columns o functions involved in the operation".

Solution:

ORA-00600: internal error code, arguments: [qertbFetchByRowID] error represents that an index and a table entries are out of sync or underlying index is corrupted.

Recreate index affected using the same definition. DBA has to troubleshoot oracle db in order to find the index / table affected. This problem is not a clarity problem, it belongs to Oracle vendor.

Environment

Release: NCSVCS05900-8.1-Clarity-Service Connect-for MS-SQL
Component: