What to check if Event Management console has poor performance?

Products

• CA Unicenter NSM

Issue/Introduction

Description:

The solution lists items to check when the EM console is working very slowly (for instance, when acknowledging a message takes > 2 minutes)

Solution:

If Event Management is running slowly:

1. Check the directory %CA_TND_HOME%/TMP.
   Too many files in this folder can have an impact on the performance.
   If you find a large number of files there:
   
   
   • Shutdown Unicenter.
     
     
   • Empty this directory.
     
     
   • Restart Unicenter.
     
     
2. A large number of messages in the HELD area can impact the performance of the console. To remove messages in this area, run the command delkeep -all *
   
   
3. Check the Task Manager for any process that has a high CPU utilization.
   
   
4. When the FORWARD action is used to send messages to an offline remote server, the local console may hang when each forwarded message incurs a time delay to determine that the remote server is offline.
   To decrease the number of attempts to send a message to a remote offline server, see TEC508304.
   
   
5. Determine if opening the console log physically on the server produces the same result as opening the console log remotely (from a Remote Administrative Client or Terminal Services Session).
   If the console's performance is drastically better using the local computer, a network issue is probable.
   
   
6. Another reason for slow processing in the console can be related to CCI queues.
   To clear CCI queues, proceed as follows:
   
   unicntrl stop all (stop CA-Unicenter)
   ccicntrl stop (stop cci)
   ques cl (clear cci nametable of dead entries)
   ques sh (display the cci nametable)
   ccicntrl start (start cci)
   unicntrl start all (start CA-Unicenter)

If none of the above items improve the console performance, please contact CA support to assist in collecting a trace log of the problem.

Environment

Release: TNGEXO05500-11.1-Management-for Microsoft Exchange
Component: