ITCM r14.0 SP1 -- Caf SetCreds: CAF plugins fail to start with, "worker process executable not found or failed to start."

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Article ID: 5153

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

When using the "caf setcreds" command to set a particular CAF plugin to run as a specific user account, the corresponding CAF plugin fails to start with error, "worker process executable not found or failed to start."

In this example, the sdagent plugin for software delivery is configured to run as a local administrator account--

C:\>caf setcreds sdagent user Administrator password
CA DSM r14 Common Application Framework 14.0.1000.194
Copyright (c) 2016 CA Technologies. All rights reserved.

Password: ************************
sdagent will now run as user FONBR01-W7A\Administrator. This takes effect on next startup.

C:\>caf start sdagent
CA DSM r14 Common Application Framework 14.0.1000.194
Copyright (c) 2016 CA Technologies. All rights reserved.

Starting sdagent...
Worker process executable not found or failed to start.
The command failed.

<Please see attached file for image>

1-4-2017 3-03-04 PM.png

Cause

A change made specifically for r14.0 SP1, relating to how domain and username information are parsed for remote DSM Explorer connections, has adversely affected how domain and username information are parsed for the "caf setcreds" command.

Environment

ITCM r14.0 SP1 **ONLY**

Resolution

In order to resolve the problem, open a CA Support Case and request patch:
T533279 (CAF PLUGINS FAIL TO START). 

This patch needs to be applied directly on the endpoint(s) where you are attempting to configure a CAF plugin to run as a different user.

Attachments

1558694518740000005153_sktwi1f5rjvs16mnt.png get_app