BOXI WEB SERVICE ERR WSE 99999 when accessing the CA Software Compliance Manager URL.

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Article ID: 51481

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Compliance Manager for z/OS CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The port for the CA Software Compliance Manager ReportingWebServiceServer must match the Business Objects Java Infoview port.

By default the port for the ReportingWebServiceServer in the SwCM web.config is set to port 8085.
This port number must be changed to match the port for the Business Objects Java Infoview.

To correct this error, follow the steps below.

  1. Open the Business Objects Infoview (Start->Programs->BusinessObjects XI->Business Objects Enterprise->BusinessObjectsEnterprise Java Infoview).
    The URL will be similar to the following:
    http://<servername>:PORT_NUMBER/InfoViewApp/logon.jsp


  • Note the PORT_NUMBER from the above URL.


  • Open the SWCM web.config on the webserver (\Inetpub\wwwroot\SWCM) and check the following;
     <add key="ReportingWebServiceServer" value="Web_Server_Name:PORT_NUMBER" />.
  • Change the PORT_NUMBER in the SWCM web.config to match the PORT_NUMBER in the BusinessObjectsEnterprise Java Infoview URL.


  • Recycle IIS.

Environment

Release:
Component: BITCM