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User must change password public task shows empty fields after authentication. Password services, ForgottenPasswordReset task, fields un populated.


Article ID: 51465


Updated On:


CA Directory CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On CA Security Command Center CA Data Protection (DataMinder) CA User Activity Reporting



IM user is flagged as "must change password". On next login attempt they will be routed to "Password Services". When the task is shown, all the fields (organization, User ID, First Name & Last Name) are empty instead of being pre-populated with the user information as read-only values.

<Please see attached file for image>

Figure 1

The server log show security errors regarding the attributes in this task e.g "ERROR [ScreenHandlerBase] Unable to read attribute: <attribute_name> java.lang.NullPointerException"


Make sure that the Base URL field for your environment (environment properties in idmmanage) is not setup with any other server hostname than the one used for your IM domain. e.g. If your URL for IM is set as make sure your Base URL for the environment is set up also as any other abbreviation in the Base URL like http://localhost:8080/idm or http://myserver:8080/idm will cause this problem.


Component: IDMGR


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