User must change password public task shows empty fields after authentication. Password services, ForgottenPasswordReset task, fields un populated.

Products

• DIRECTORY
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On
• SECURITY MISC CODES
• SINGLE SIGN ON - LEGACY
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

Description:

IM user is flagged as "must change password". On next login attempt they will be routed to "Password Services". When the task is shown, all the fields (organization, User ID, First Name & Last Name) are empty instead of being pre-populated with the user information as read-only values.

<Please see attached file for image>

The server log show security errors regarding the attributes in this task e.g "ERROR [ScreenHandlerBase] Unable to read attribute: <attribute_name> java.lang.NullPointerException"

Solution:

Make sure that the Base URL field for your environment (environment properties in idmmanage) is not setup with any other server hostname than the one used for your IM domain. e.g. If your URL for IM is set as http://myserver.domain.com:8080/idm/environment make sure your Base URL for the environment is set up also as http://myserver.domain.com:8080/idm/ any other abbreviation in the Base URL like http://localhost:8080/idm or http://myserver:8080/idm will cause this problem.

Environment

Release:
Component: IDMGR