Clarity: The Multi-values lookup attribute variable in an Action Item definition doesn't work.

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

>Description:

The Multi-values lookup attribute variable in an Action Item (AI) definition doesn't work. The "select attribute variable" page shouldn't list multi-values attributes

When a user composes the description message for an Action Item from multi-values lookup attribute the variable is blank.

For example: Multivalue attribute: ${thisProject.attribute} => Multivalue attribute:
Clarity allows choosing this multi-value attribute from Select Attribute Variables page so the user can use this variable.

Steps to Reproduce:

1. Create a new static lookup.
   
   
   1. Go to Admin tools -> Lookups and click "New".
      
      
   2. Enter requested information (Lookup name = "test_look1", Lookup id = "test_look1", Source = "Static List") Submit.
      
      
   3. Enter three values (Test1, Test2, Test3).
      
      
2. Create a new project attribute.
   
   
   1. Go to Admin tools -> Objects -> Project -> Attributes and click "New".
      
      
   2. Enter requested information (Attribute name = "test_att1", Attribute id = "_test_att", Data type - Multi value Lookup, test_look1) Submit.
      
      
   3. Go to Admin tools -> Objects -> Project -> Views -> Project Properties -> [Layout: Edit] -> General ->Properties
      and Layout icon and move the attribute from Available column to the selected column.
      
      
3. Create a new process "test_process".
   
   
   1. Go to Admin tools -> Processes "New".
      
      
   2. Enter requested information (Process Name = "test_process", Process ID ="test_process") and click the "Save and Continue" button.
      
      
   3. On the "Process Definition: object" page select "project" object.
      
      
   4. On the "Process Start Option" page select On-demand.
      
      
   5. On the "Process Definition: Start Step" add a new manual action "Send AI" and post condition if "1=2" Than Go to "Finish".
      
      
   6. Enter requested information (Action Name="test_AI", Action ID = "test_AI", Actions= "Done", Subject = "Test AI", Assignees = "Admin").
      
      
   7. For definition of Description click the binoculars and select the variable "test_att1" so it creates the variable ${thisProject.test_att1}
      
      
   8. Submit this manual action.
      
      
      1. Validate and active the attribute.
         
         
4. Open any project and enter two or three attributes to the attribute "test_att1".
   
   
5. Go to the Process Tab ->Available and kick off the process "test_process".
   
   
6. Go to the attribute and check the generated AI.

Solution:

WORKAROUND:

Don't use multi-value attribute variable in definition of description in an Action Item.

STATUS/RESOLUTION:

Resolved in Clarity 12.1.1

Keywords: CLARITYKB, CLRT-54640, clarity12resolved, clarity1211resolved, bpm, process, workflow, action item, lookup, mvl.

Environment

Release:
Component: STUDIO