Configuring the Web Agent, this one reports error : Unable to get key: 4301

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Article ID: 5143

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

I'm installing and configuring a Web Agent, and I've got this error reported
in the configuration log file :

WARNING - Key error: Unable to get key: 4301
Host Registration failed: "/app/siteminder/webagent/bin/smreghost"

Cause

The registration process reports this error because
it cannot reach the Policy Server ports.

Environment

Web Agent 12.52SP1CR01

Resolution

Check that there's nothing between Web Agent and Policy Server
which would block access to those Policy Server ports 44441, 44442
and 44443. Insure also that the Policy Server is up and running
and actually listen on these ports.