The Agent “Build and Release� metric is not being displayed in the investigator

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

The Agent “Build and Release” metric is not being populated in the investigator but other string metrics such as EM Host or EM port are present.

Cause

The “Build and Release” metric is created using the Supportability-Agent.jar extension and so if this jar is not accessible then the metric will not be populated.

Environment

All agent releases

Resolution

1.   Open the IntroscopeAgent.profile file

 

2.    Locate the property introscope.agent.extensions.directory and check it’s value (default value is ../ext)

 

3.    Verify that the Supportability-Agent.jar file is in that location. If not either move the file there or correct the property for the agent extensions folder

 

Additional Information

Note that as this metric is a string metric it is not persisted and so if the Build and Release is visible in the investigator but shows a value “String Viewer: no data” that is expected behavior if the investigator is not in Live mode and not a result of the problem described above.