XOG client is always installed to C:\Program Files\CA\Clarity\CA Clarity XOG regardless alternate path specification.

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Article ID: 51411

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

Details:

Before Clarity r12.0.6, XOG Client can be downloaded via Admintool -> Client Download in the main menu -> Window Installer. In the installation process you can specify a different path. It is, however, always installed to C:\Program Files\CA\Clarity\CA Clarity XOG.

Steps to Recreate:

  1. Go to Admintool -> Client Download in the main menu -> Window Installer.

  2. Click Window Installer -> run XOG.exe.

  3. On the "Select Features" window, click on the "Change" box and choose a different installation path.

  4. Finish following the prompts and allow XOG to finish installing.

Expected Results: XOG client is installed to where you specified.
Actual Result: XOG client is installed to C:\Program Files\CA\Clarity\CA Clarity XOG.

Solution:

Workarounds:
From Client Downloads (XML Open Gateway Client), download and extract xogclient.zip to your preferred directory.

Status/Resolution:
This issue has been documented as CLRT-25721 and it is fixed in r12.0.6.

Keywords: CLRT-25721, XOG client, install, path.

Environment

Release:
Component: PPMENV
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