If the applicationServerInstance and the webServerInstance for the nsa are located before the app in the properties.xml, email notifications for processes will reflect the entry url for the nsa instead of the app. This will cause users to be taken to the nsa login page instead of the app login page if they click on these links.
NOTE: Actions in the UI that result in email notification (i.e. adding someone to the team for a project) will show the correct URL.
STEPS TO REPRODUCE:
EXPECTED RESULTS: The link for the action item shows the entryurl for the nsa and not the app.
ACTUAL RESULTS: The link for the action item should show the entryurl for the app.
This issue has been documented as CLRT-47538 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Technical Support.
KEYWORDS: CLRT-47538, email notification, nsa, web server, application server, properties.xml, clarity12open