Exit code 1619 indicates possible error [SDM228001]

Products

• CA Client Automation
• CA Client Automation - IT Client Manager

Issue/Introduction

The upgrade of DSM Agent or the installation of an MSI package fails with error:

Exit code 1619 indicates possible error [SDM228001]

The SDLIBRARY$ share is created on the Scalability Server and is used by the agents for

the installation of applications if the agent is configured to use the "Internal - NOS" download

method (default). The above error occurs if the agent is unable to access the SDLIBRARY$ share.

Environment

Client Automation - All versions

Resolution

On the Scalability Server do the following:

1. Open Administrative tools -> Local Security Settings.
   
   
2. Under Local Policies -> Security Options set the following policies:
   
   "Network access: Do not allow anonymous enumeration of SAM account and shares" = Disabled
   "Network access: Let everyone permissions apply to anonymous users" = Enabled
   
   

   

3. If "Network access: Restrict anonymous access to Named Pipes and Shares" is set to Enabled, add pipe SRVSVC in the list "Network access: Named Pipes that can be accessed anonymously".
   

   

4. Reboot the Scalability Server.