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Error 500 after installing Xtraction 15.1


Article ID: 5133


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Catalog SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Error when loading the Xtraction web page for the first time following installation.


<Please see attached file for image>



Without all the necessary Web Server (IIS) prerequisites in the Application Development, Xtraction will return errors when trying to connect to the configured app pool.


Service Desk Manager - ANY VERSIONXtraction - ANY VERSION


There are missing prerequisites described in the installation documentation.


This image is an example of the necessary prerequisites

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKNbAAO" alt="002.png" width="541" height="647">


On new install please verify ALL prerequisites are installed from the Installation Guide to prevent errors with the configured application pools in IIS.

Additional Information

Please also review Xtraction community link:

Error 500 after installing Xtraction 15.1


1558704489377000005133_sktwi1f5rjvs16qjd.png get_app
1558704487101000005133_sktwi1f5rjvs16qjc.png get_app