Error 500 after installing Xtraction 15.1

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Article ID: 5133

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Catalog SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Error when loading the Xtraction web page for the first time following installation.

 

<Please see attached file for image>

001.png

Cause

Without all the necessary Web Server (IIS) prerequisites in the Application Development, Xtraction will return errors when trying to connect to the configured app pool.

Environment

Service Desk Manager - ANY VERSIONXtraction - ANY VERSION

Resolution

There are missing prerequisites described in the installation documentation.

 

This image is an example of the necessary prerequisites

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKNbAAO" alt="002.png" width="541" height="647">

 

On new install please verify ALL prerequisites are installed from the Installation Guide to prevent errors with the configured application pools in IIS.

Additional Information

Please also review Xtraction community link:

Error 500 after installing Xtraction 15.1

Attachments

1558704489377000005133_sktwi1f5rjvs16qjd.png get_app
1558704487101000005133_sktwi1f5rjvs16qjc.png get_app