Error 500 after installing Xtraction 15.1

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Catalog
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Error when loading the Xtraction web page for the first time following installation.

 

<Please see attached file for image>

Environment

Service Desk Manager - ANY VERSIONXtraction - ANY VERSION

Cause

Without all the necessary Web Server (IIS) prerequisites in the Application Development, Xtraction will return errors when trying to connect to the configured app pool.

Resolution

There are missing prerequisites described in the installation documentation.

 

This image is an example of the necessary prerequisites

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKNbAAO" alt="002.png" width="541" height="647">

 

On new install please verify ALL prerequisites are installed from the Installation Guide to prevent errors with the configured application pools in IIS.

Additional Information

Please also review Xtraction community link:

Error 500 after installing Xtraction 15.1