Clarity: Error <"Sorry, you do not have the right to execute this action. If you require this right, please see your system administrator"> Occurs when accessing infoview.

Article Id: 51320
Status: Published
Updated On: 14-02-2018 07:30
Legacy Id: TEC525503
Products:
CA Identity Manager , CA Identity Governance , CA Identity Portal , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , STARTER PACK-CLARITY PPM , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Occurs when accessing infoview." />

Description:

Steps to Reproduce:

  1. Access Infoview
  2. Login to Inforview

Expected: able to login.

Actual: Not able to login. Error: "Sorry, you do not have the right to execute this action. If you require this right, please see your system administrator".

Solution:

  1. Log into the CMC
  2. Click Licenses
  3. Enter the correct license key

If you purchase Business Objects directly from Business Objects, then get the license key from your IT department.

If you purchase Business Objects from CA, then contact Clarity Support for assistance.

Environment:

Release:
Component: ODEVCL