Clarity: On the Task page, the status values are missing in all the task instances.

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Article ID: 51313

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

When I open a Task instance, and click on the Task Status pulldown, I see no choices.

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Figure 1

On the admin side of Clarity, when I go to Object > Task > Attribute > Status, Default value is empty.

<Please see attached file for image>

Figure 2

Also on the Task Status lookup, the Lookup Properties: Values are empty (see attached taskStatus3.jpg)

<Please see attached file for image>

Figure 1

This is a System Restricted lookup and there are no options to add any values.

How do I repopulate these values into the lookup?

Solution:

Restart Clarity application services or Flush the Clarity cache if instructed by the Clarity Tech Support engineer.

Keywords: CLARITYKB, missing, values, lookup, system, restricted, prTaskStatus.

Environment

Release: NCSVCS05900-8.1-Clarity-Service Connect-for MS-SQL
Component:

Attachments

1558723012815000051313_sktwi1f5rjvs16wog.gif get_app
1558723011073000051313_sktwi1f5rjvs16wof.gif get_app
1558723009109000051313_sktwi1f5rjvs16woe.gif get_app