Starting SMCONSOLE give JAVA exception errors

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Article ID: 51293

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Description:

After installing or upgrading SiteMinder 6.0 SP6 on a platform where there is a locally installed SunOne Directory Server 5.2, starting the SiteMinder Management Console results in a JAVA exception.

Couldn't load javasmconsoleapi

Exception in thread "main" java.lang.UnsatisfiedLinkError: com.netegrity.sm.smconsole.services.SmConsoleAPI.java_api_init()Z

at com.netegrity.sm.smconsole.services.SmConsoleAPI.java_api_init(Native Method)
at com.netegrity.sm.smconsole.services.SmConsoleAPI.init(SmConsoleAPI.java:64)
at com.netegrity.sm.smconsole.ServerConnection.create(ServerConnection.java:39)
at com.netegrity.sm.smconsole.SettingsBean.<init>(SettingsBean.java:26)
at com.netegrity.sm.smconsole.SmConsoleImpl.initSettings(SmConsoleImpl.java:494)
at com.netegrity.sm.smconsole.SmConsoleImpl.<init>(SmConsoleImpl.java:55)
at com.netegrity.sm.smconsole.SmConsoleImpl.main(SmConsoleImpl.java:47)
at com.netegrity.sm.smconsole.SmConsole.main(SmConsole.java:19)

Solution:

Although SunOne Directory Server 5.2 is supported against the Policy Server, there is a note in the SiteMinder Version 6.0 Platform support matrix under Section8, Directory Support.

Note 1 states:

When Sun Directory Server is on the same machine as an r6 SP6 Policy Server on Windows, version 5.2 Patch 6 is required in order for the SiteMinder Console to start.

The patch, available http://sunsolve.sun.com/show.do?target=patches/zp-Software_Desktop_Applications_Directory_Server is upgrade patch 6 (1176776-06).

After following the upgrade steps, the Directory Server should be upgraded to 5.2 patch 6 and the SiteMinder Management Console will start without any JAVA exceptions

Environment

Release:
Component: SMPLC