Can I configure Service Desk to allow Employees to vie and update requests that are in their organization, but not in other organizations?
The Employee Access Type is set to unlicensed by default which means Employees can only see their issues. To change this:
Next we will need to set up the data partition
Now that we have the Access Type and Data Partition set up correctly, we just need to update any contacts with the correct data partition and access type and that user will be able to see and edit any requests that were logged by that user's organization. If you would also like to give the Employees a list of issues in their organization that they can click on, follow these instructions:
Now when your employees login they will see a link for the organizations requests and will be able to view and edit those requests.