Error on startup of Web Agent with Apache: wrong ELF class: ELFCLASS64.

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• AXIOMATICS POLICY SERVER
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

Description:

Running Web Agent, I got this return code in the Apache error logs:

       /quid_appl_ip9/idm_user/netegrity/webagent/bin/libmod_sm20.so:
       wrong ELF class: ELFCLASS64.                                  

and the server does not start.

What is wrong?

Solution:

This is because you don't use the same architecture for your Web Agent and the Web Server.

If you run a Web Server 32-bit, you need to use a Web Agent 32-bit.
If you run a Web Server 64-bit, you need to use a Web Agent 64-bit.

Consult the SiteMinder Support Matrix for more precisions.

Environment

Release:
Component: SMAPC