How do I increase the size of the Resolution field of a Knowledge document?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

A message is issued when trying to enter more than a certain number of characters, such as 32,768 characters, in the Resolution field of a Knowledge document. The maximum allowable length of the Resolution field is a document setting that can be changed.

Solution:

To increase the maximum allowable length of the Resolution field, follow these steps:

1. Go to Administration tab
   
   
2. Open the Knowledge tree
   
   
3. Open the Documents tree
   
   
4. Click on Document Settings
   
   
5. Change the Resolution field to the required number of characters; up to the maximum permitted of 256,000
   
   
6. Click on Save
   
   
7. Restart service desk

<Please see attached file for image>

Environment

Release:
Component: ARGIS