How do I increase the size of the Resolution field of a Knowledge document?

Article Id: 51258
Status: Published
Updated On: 14-02-2018 07:30
Legacy Id: TEC529996
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

A message is issued when trying to enter more than a certain number of characters, such as 32,768 characters, in the Resolution field of a Knowledge document. The maximum allowable length of the Resolution field is a document setting that can be changed.

Solution:

To increase the maximum allowable length of the Resolution field, follow these steps:

  1. Go to Administration tab

  2. Open the Knowledge tree

  3. Open the Documents tree

  4. Click on Document Settings

  5. Change the Resolution field to the required number of characters; up to the maximum permitted of 256,000

  6. Click on Save

  7. Restart service desk

<Please see attached file for image>

Figure 1

Environment:

Release:
Component: ARGIS

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