Why is there no error message displayed when the number of parents for a Configuration Item (CI) exceeds the Quantity value specified under the Inventory tab for the CI and when the allow_exceed option is not installed?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The allow_exceed option only applies to the CI's listed under the "Related Configuration Items" tab in the CI detail form; that tab may exist in r12.1 but does not exist in r12.5 CA SDM.

The allow_exceed option does not apply to the CI's listed under the "CMDB Relationships" tab; that tab only exists when CMDB is installed.

Solution:

In r12.5 CA SDM, when the allow_exceed option is not installed, no error message is displayed when the number of parents for a CI exceeds the value of the Quantity field in the Inventory tab for a CI. This is by design.

However, in r12.1, when the allow_exceed option is not installed, the number of parents for a Configuration Item is restricted. The CI detail for each CI includes an "Inventory" tab which contains a field named "Quantity". The value specified in the Quantity field indicates the maximum number of parents allowed for the CI (see Figure 1). The parents for a CI are listed in the "Related Configuration Items" tab of the CI detail form (see Figure 2). When the allow_exceed option is not installed (see Figure 3), the maximum is enforced (see Figure 4). When the allow_exceed option is installed, the restriction is ignored.

When CMDB is installed, the "CMDB Relationships" tab is a new tab that is included in the Configuration Item Details form. The allow_exceed option does not operate against any of the entries listed under this tab; thus, that option does not restrict the number of is_a_parent_of or is_a_child_of relationships of a CI (see Figure 5).

For r12.5 CA SDM, CMDB is installed automatically when installing Service Desk Manager. For r12.1, CMDB must be installed separately.

Figure 1. Quantity field in Inventory tab of Configuration Item Detail.

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Figure 2. Parent list for CI in Related Configuration Items tab of Configuration Item Detail (r12.1 without CMDB installed).

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Figure 3. allow_exceed option is not installed.

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Figure 4. AHDO5515 received when exceeding Quantity of parents (r12.1 without CMDB).

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Figure 5. CMDB Relationships tab (for r12.5 CA SDM and for r12.1 with CMDB installed).

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Environment

Release:
Component: ARGIS