[Fatal Error] :38:5: The element type "proxyUser" must be terminated by the matching end-tag "</proxyUser>" in wrapper. log and Default software content download job status is ERROR on system engine.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Default software Content Download Job on system Engine showing ERROR . Checked the CIC.log and found that its not getting updated anything. Wrapper.log shows the below information.

[Fatal Error] :38:5: The element type "proxyUser" must be terminated by the matching end-tag "</proxyUser>"

Cause

This problem occures if config.xml has corrupted entries related to tags.

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component:

Resolution

Check config.xml . It should have information with proper tags closed as below. Please see the content_server_connection_properties secion in config.xml.

check the tag showing in wrapper log and change it. Run

<content_server_connection_properties>
    <url>contentupdate.ca.com</url>
    <unitId/>
    <proxyName>10.123.65.24</proxyName>
    <proxyPort>8080</proxyPort>
    <proxyUser>cadismnin</proxyUser>
    <proxyPassword>L3wICm95/qDJQpsIGFIBXw==</proxyPassword>
    <useHttps>true</useHttps>
    <iTechSponsorPort>443</iTechSponsorPort>
    <connectIntervalMinutes>1440</connectIntervalMinutes>
    <minimumRetryMinutes>5</minimumRetryMinutes>
    <httpclientLogLevel>ERROR</httpclientLogLevel>
    <fipsmode>on</fipsmode>
  </content_server_connection_properties>

 

check the tag showing in wrapper log and change it in config.xml. Run the default software content download job again from systemengine.