How do we configure Clarity so that Incident records show up for entering time? When the Incident is created we don't see the 'Enter Time' button on the Incident Edit Layout page and we don't see the button on the Incident Effort tab. Also, when navigating to the Timesheet and clicking on the 'Add Incident' button, we don't see the Incident record listed.
Incidents will only show up for Time Tracking if the following items have been configured on the application:
Login as a Clarity Administrator user
Login as the Timesheet End-user Assigned to the Incident
Keywords: CLARITYKB, demand management, incident enter time button, timesheet, timeentry, add incident.
Release: ESPCLA99000-12.1-Clarity-Extended Support Plus