Email Notifications not sent from "Notifications" sections

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Article ID: 5119

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

There is a section called "Notifications" that is provided in various places in a Process. It is intended to be used to send notifications to users. The notifications can be in CA PPM itself or can be sent out as Emails or as SMS, depending on the individual user account settings.

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Notifications section

This functionality does not work partially for versions 14.4 and 15.1, in that, Emails are not sent out to users, even if that choice has been made in user account settings. 

Cause

This is a bug CLRT-81170 and its currently in review with our engineering team 

Environment

CA PPM versions 14.4 and 15.1.

Resolution

This bug CLRT-81170 is targeted to be fixed in next upcoming release. 

Attachments

1558707177108000005119_sktwi1f5rjvs16ql5.png get_app