Email Notifications not sent from "Notifications" sections

Article Id: 5119

Status: Published

Updated On: 14-02-2018 07:11

Legacy Id: TEC1935035

Products:

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Project & Portfolio Management SAAS STARTER PACK-CLARITY PPM

Issue/Introduction:

There is a section called "Notifications" that is provided in various places in a Process. It is intended to be used to send notifications to users. The notifications can be in CA PPM itself or can be sent out as Emails or as SMS, depending on the individual user account settings.

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This functionality does not work partially for versions 14.4 and 15.1, in that, Emails are not sent out to users, even if that choice has been made in user account settings.

Cause:

This is a bug CLRT-81170 and its currently in review with our engineering team

Environment:

CA PPM versions 14.4 and 15.1.

Resolution:

This bug CLRT-81170 is targeted to be fixed in next upcoming release.

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