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Email Notifications not sent from "Notifications" sections
Article ID: 5119
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
There is a section called "Notifications" that is provided in various places in a Process. It is intended to be used to send notifications to users. The notifications can be in CA PPM itself or can be sent out as Emails or as SMS, depending on the individual user account settings.
<Please see attached file for image>
This functionality does not work partially for versions 14.4 and 15.1, in that, Emails are not sent out to users, even if that choice has been made in user account settings.
Cause
This is a bug CLRT-81170 and its currently in review with our engineering team
Environment
CA PPM versions 14.4 and 15.1.
Resolution
This bug CLRT-81170 is targeted to be fixed in next upcoming release.
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