Clarity: Error 401 when viewing Initiated Process page of a custom object

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Article ID: 51169

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

"Error 401 - Unauthorized. You are not authorized to view the page" when viewing Initiated Process page of a custom object

  1. Log in a studio user
  2. Create a new custom "test_obj" sub-object of the Project object
  3. Create a new process "test_proc" and associate with custom object TEST
  4. Connect the Start step to the Finish step, then Validate and Activate the process
  5. Create a user "test_usr"
  6. Create a group "test_grp"
  7. Assign "test_usr" to "test_grp" (and preferably no other group in system)
  8. Give group "Process - Manage" instance permission on "test_proc" process
  9. Give group "Project - Edit" and "Project - test_obj - Edit" over OBS and descendants
  10. Create a new project and assign to OBS
  11. Click on "test_obj List" in project's properties menu
  12. Create a new test_obj instance
  13. Verify that you can click on the Processes tab of new custom object
  14. Log out
  15. Log in as "test_usr"
  16. Navigate to new project from step 10
  17. Click on test_obj List in properties menu
  18. Click on test custom object instance
  19. Click on Processes tab

Expected: You get to the Process Initiated tab page

Actual: Error 401 - Unauthorized. You are not authorized to view the page. If you are sure you have access, try logging in again or contact your system administrator.


Solution:

Workaround:
Give the group global rights for 'test_obj - View All'

This issue has been documented as CLRT-52823 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Technical Support.

Keywords: CLARITYKB, clarity12open, Error 401, process, initiated, page

Environment

Release:
Component: STUDIO