Clarity: Error 401 when viewing Initiated Process page of a custom object

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

"Error 401 - Unauthorized. You are not authorized to view the page" when viewing Initiated Process page of a custom object

1. Log in a studio user
2. Create a new custom "test_obj" sub-object of the Project object
3. Create a new process "test_proc" and associate with custom object TEST
4. Connect the Start step to the Finish step, then Validate and Activate the process
5. Create a user "test_usr"
6. Create a group "test_grp"
7. Assign "test_usr" to "test_grp" (and preferably no other group in system)
8. Give group "Process - Manage" instance permission on "test_proc" process
9. Give group "Project - Edit" and "Project - test_obj - Edit" over OBS and descendants
10. Create a new project and assign to OBS
11. Click on "test_obj List" in project's properties menu
12. Create a new test_obj instance
13. Verify that you can click on the Processes tab of new custom object
14. Log out
15. Log in as "test_usr"
16. Navigate to new project from step 10
17. Click on test_obj List in properties menu
18. Click on test custom object instance
19. Click on Processes tab

Expected: You get to the Process Initiated tab page

Actual: Error 401 - Unauthorized. You are not authorized to view the page. If you are sure you have access, try logging in again or contact your system administrator.

Solution:

Workaround:
Give the group global rights for 'test_obj - View All'

This issue has been documented as CLRT-52823 and is assigned to development for review. If you are experiencing this problem and the workaround above does not significantly help, please contact CA Clarity Technical Support.

Keywords: CLARITYKB, clarity12open, Error 401, process, initiated, page

Environment

Release:
Component: STUDIO