Installer script for UNIX agents fails with: "csutils/scripts/prein_csutils.sh" failed with exit code 1."

Products

• CA Directory
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On
• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

Description:

The reason that the ca-cs-utils package is failing to install while executing the prein_csutils.sh script is due to illegal Bourne shell commands that are defined in the /etc/profile system login script.

The Solaris Bourne shell is not as forgiving as other UNIX/Linux versions tend to be. The ca-cs-utils prein_csutils.sh script sources the /etc/profile (. /etc/profile) as many of the CCS PIF package install scripts do. The vast majority of these scripts are Bourne shell scripts so if the Bourne shell has a problem with any commands in the /etc/profile script, then the CCS scripts will fail when they source this file.

Solution:

You can run the following command to determine the the /etc/profile has illegal Bourne Shell commands within:

/bin/sh /etc/profile;echo $?  

If the result is anything but '0,' there are illegal commands within.

On Solaris, set/export of environment variables must be done in two separate commands. The line "export ENVDIR=/export/ENV" must be broken up into the following two commands:

ENVDIR=/export/ENV export ENVDIR 

If there are other "export <VAR>=<value>" commands in /etc/profile, they must also be broken up into two separate commands:

<VAR>=<value>   export <VAR>

After making the appropriate changes to the /etc/profile script, test it again in the same manner:

/bin/sh /etc/profile;echo $?    until the "echo $?" command returns a zero (0).     

Environment

Release: CAPUEL99000-12.5-Identity Manager-Blended upgrade to Identity &-Access Mgmt Ente
Component: