When running under the Administrator Role, the Customize Scoreboard page for the Employee role lists six stored query nodes. However, when running under the Employee Role, only four of these nodes are listed under the "Look up my existing tickets" section.
The six stored query nodes are:
The value of the Service Desk option, "employee_intf_incident_support", partially determines which nodes are listed.
Release: 14.1 and higher
Component: CA Service Desk Manager
To change which nodes are listed, change the employee_intf_incident_support option by following these steps:
To navigate to the "Customize Scoreboard" page when running under the Administrator role:
To view the results from changing the employee_intf_incident_support option, set the logged-in user's role to Employee.
Screenshot #4 shows the results when the option is set to Both Incident and Request.