Content download fails after upgrade or install of r12.5


Article ID: 51136


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ITCM r12.5 uses the Content Import Client to download application and patch signatures from the content download server.

If there is a proxy server between the CIC and the content server the proxy server details and credentials need to be supplied in ITCM configuration Policy (see below)

<Please see attached file for image>

Figure 1

When the ITCM Engine runs the "Default Software Contents Download job it writes this proxy configuration to the file:


This in turn is used by the CIC to connect through the proxy to the CA Content Download Server.

CA has detected the following issue with this process in r12.5.

A proxy detail written to CIC\Conf\Config.xml by ITCM Engine (with the data from comstore) is being overwritten by CIC from the mdb table (ca_cic_manager). Since the ITCM Engine updates the config.xml alone and not the mdb, the data in the mdb is out-dated. When CIC starts it synchronizes the proxy details from mdb (Which is out-dated) and hence the CIC fails to work as it does not have the proxy information.


CA has published a Hyper Solution for this with a patch which can be downloaded from

The patch required is RO23500.


Release: UASIT.99000-12.5-Asset Intelligence


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