The upgrade of a DSM Domain to ITCM 12.5 encounters an error similar to: Cannot run program "sqlcmd.exe".

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Article ID: 51118

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The following error is encountered during an upgrade of a Domain Manager to ITCM 12.5:
Error code: 9008, IO Exception catched, Cannot run program "sqlcmd.exe": CreateProcess error=2, The system cannot find the file specified, IO Exception catched.

Solution:

Remove the folder DA485AC8-BACB-492D-9B1E-14AA5B61597E from "C:\WINDOWS\Installer" and from "C:\Program files\InstallShield Installation Information".

Then run the upgrade again.

 



Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component:

Resolution

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