If you want to access a CA Business Intelligence r3 installation on a remote server, the Business Intelligence ODBC driver that is packaged with CA Service Desk r12.5 CA SDM must be installed locally.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur. For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.
As documented at http://support.microsoft.com/kb/925336, Microsoft does not provide an official fix for the Windows XP platform.
Therefore, you need to perform the following on Windows XP based machines:
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